Contact Center & Dialogflow

Emerging Trends in Call Centers for 2025: Beyond AI and CRM

By 2025, contact centers are undergoing a significant transformation, adopting advanced technologies that redefine customer experience and operational efficiency. Below, […]

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Artificial intelligence

The new era of customer service: real efficiency thanks to artificial intelligence

In an environment where consumer expectations are changing at digital speed, customer service has become the heart of the brand […]

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