Feb 9, 2023 - Services

What’s Dialogflow and how to use it?

Dialogflow is a natural language understanding platform that allows you to easily design and integrate conversational user interfaces into your mobile applications, web applications, devices, bots, interactive voice response systems and more. With this tool, you can offer users new and exciting ways to interact with your business.


This tool helps you analyze the types of input from your customers, including text or audio; it also helps to automatically reply to customers in various ways, including text or synthesized speech. This tool also takes advantage of Natural Language Processing (NLP) to interact with users through machine learning.

This chatbot builder tool offers its users a variety of features, such as the following:

  • Intentions.
  • Agent creation and management.
  • Training.
  • Merging.
  • Fulfillment.
  • Online code editor.
  • Multilingual agents support.
  • Chatting.
  • Entities.
  • Analytics.


This tool includes several interesting features, among the main ones are:

1. Quick coding. Since the platform has an online code editor, code-related tasks can be done quickly.

2. Powered by machine learning. It supports Google’s machine learning technology. It gives developers the means to train their agents to understand the user’s intent when extracting data from conversations. A variety of predesigned templates are available, which, according to needs, can be modified by developers automatically.

3. Natural dialogue. Even though users are basically talking to a machine and a set of algorithms, it’s still important to offer a natural conversation, so they feel like the support is custom and personal.

4. To talk interactively. It allows developers to create algorithms in order for chatbots to converse with users. This makes it easy to create interactive conversations between chatbots and users about service requests and inquiries.

5. Deal with small talk. The chat feature is not limited to inquiries, service requests, and other business-related topics. With the right algorithm, your chatbot can engage in small talk with your customers.

6. Automatic spell checker. Chatbots have spelling and grammatical errors, making it difficult to understand the user’s intent. Google’s challenge is to eliminate them by including an automatic spell-checking plugin.

7. Knowledge Connectors. Thanks to them, the system can automatically understand and extract questions and answers from what the developer previously provided, reducing significantly the time spent writing each question.

8. Phone Gateway. The tool also allows you to connect to a phone number, making every call or message it receives taken care of by a chatbot. As referred in a previous blog, the system allows “the easy implementation of online agents without linking the various services, necessary for a phone app”.

9. Multiple integrations. For better communication with the client, you can link various apps, according to the company’s needs.

It’s ideal for a company’s growth, since it gives the possibility of approaching clients, exchanging information, and perform various acts.Furthermore, this tool reduces development time, with interactive workflow views that allow creators to check, edit, and share their work rapidly; it also facilitates team collaboration.

Loyalty Marketing Services. We’re a company that offers experience and innovation, committed to generating integral solutions with a worldwide view, offering innovative infrastructure, experience, commitment and results that help our clients connect with their own clients.

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